Case Study Details
LNMU Grievance Redressal Portal
Executive Project Overview
UGC-compliant transparent online Grievance Redressal Portal allowing university students, faculty, and staff to register complaints, track resolution tickets with unique IDs, and receive automated email/SMS status updates.
Objective
Establish a transparent, time-bound, UGC-mandated institutional grievance mechanism across all university departments, colleges, and examination divisions.
Features & Engineering
- Unique Grievance Ticket Generation: Cryptographic ticket IDs allowing public tracking of redressal progress without requiring account creation.
- Automated Departmental Routing: Intelligent dispatching of tickets based on category (Admissions, Examinations, Fee issues, Harassment, Hostels, Administration).
- SLA Escalation Matrix: Auto-escalation to Higher Nodal Officers if tickets remain unaddressed past predefined statutory deadlines.
- Action Taken Reports (ATR): Digital remark logging and resolution proof uploads prior to official ticket closure.
Results
Drastically improved institutional accountability and established total compliance with UGC guidelines for student welfare.
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Platform / Project
LNMU Grievance Redressal Portal
Category
LNMU University Portals & ERP
Live Production URL
Core Technology Stack
Delivery Model
Dedicated Agile Engineering Squad
Deployment Architecture
High-Availability Cloud & Data Security
Compliance & Standards
100% Client IP Ownership & NDA Protected